When our newest baby rescue kitties endured their first vet visit, we endured shouting employees, running kids, and vomiting dogs. This forced little Sonny and JoJo to ask – “Are you ‘kitten’ me? Why does the experience have to be so bewildering?” Just like human healthcare, the pet care patient experience is often littered with nonsense. What can we do as ‘advocats’ for our little friends?
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